How it works

No queue and no appointment. Follow your order from choosing a treatment through consultation, review and delivery.

Step by step

  1. Find your treatment

    Browse by condition if you know the problem but not the medicine, or by medicine if you already know what you want. Each page tells you what the treatment does, who it suits and what it costs.

    The price you see is the price you pay. If the medicine needs a prescription, writing that prescription is included. There is no separate consultation fee.

  2. Complete the consultation

    Only for pharmacy and prescription medicines. You will be asked about your symptoms, your medical history, and anything else you are taking. Answer honestly, including the parts that feel awkward. A prescriber who does not know about your other medicines cannot spot an interaction.

    Nobody outside the pharmacy team sees your answers. They are not used for marketing.

  3. We review it

    A pharmacist reviews pharmacy medicines. A prescriber reviews prescription medicines and writes the prescription if it is clinically appropriate. Most consultations are approved the same day.

    If something in your answers needs following up, we will email you rather than guess. That pauses the clock until you reply, so check your inbox and your spam folder.

  4. We dispense and post it

    Your order is dispensed here at the pharmacy in Hightown, not by a third party. It goes out in plain packaging with no pharmacy branding on the outside.

    Orders placed before 3pm on a working day are usually dispatched the same day. Anything after 3pm, or at a weekend, goes the next working day.

  5. Reorder when you need to

    Repeat orders sit in your account. You may need to complete another consultation for an ongoing treatment. Prescription requests are still reviewed by a prescriber.

When we say no

We turn consultations down. That is the point of having a prescriber review them rather than a form that always says yes.

The usual reasons:

  • the treatment would interact badly with something else you take
  • your symptoms suggest something that needs examining in person
  • the answers do not add up, or contradict an earlier consultation
  • the medicine is not suitable for your age, weight or medical history

You are not charged for a treatment we do not supply. We tell you the reason and what to do instead, whether that is a different treatment, your GP, or 111.

What happens to your answers

Your consultation is a clinical record. Only the pharmacy team and the prescriber reviewing your order can see it. It is never passed to advertisers or used to target you.

We keep records for as long as the law requires us to, then delete them. You can ask for a copy of what we hold at any time by emailing the pharmacy.

Delivery

Royal Mail Tracked 48
£2.95, or free on orders over £20Arrives within 48 hours in most cases. Not guaranteed.
Royal Mail Tracked 24
£3.95Aims for next day. Not guaranteed.
Royal Mail Special Delivery by 1pm
£7.95Guaranteed next working day before 1pm.

UK addresses only. We cannot deliver to parcel forwarding services. Once Royal Mail has your parcel we add the tracking number to your account, and you can follow it on the Royal Mail site.

Questions people ask

Do I need to see a doctor first?
No. Our prescriber reviews your consultation and decides whether the treatment is right for you. For some things we will tell you to see your GP instead, and we will say why.
Do I need to be registered with a GP?
Requirements depend on the treatment. We may need your GP's details or permission to contact them before we can prescribe safely. The consultation will explain what is needed.
Will the packaging say it came from a pharmacy?
No. Everything goes in plain packaging with nothing on the outside to say what is inside or where it came from.
Can I collect instead of having it delivered?
Yes. Order before 3pm on a working day and it will usually be ready to collect later that day.
Can you deliver outside the UK?
No. We only ship within the UK. Orders to overseas addresses or to parcel forwarding services are cancelled and refunded.
What if my consultation is refused?
You are not charged for a treatment we do not supply. We will tell you why we said no and what to do instead.

Ready to start

Browse by condition if you are not sure what you need, or go straight to the medicine if you are.

See all conditionsBrowse all medicationRead patient reviews

Once your order arrives, we would like to hear how it went. You can leave a review whether it went well or not.